New green timetables, upcoming fare changes, adjusted bus schedules and revised customer service hours mark several changes for riders as King County Metro Transit shifts gears into spring service mode on Saturday, Feb. 14.
Metro makes service adjustments three times a year, revising some routes and schedules to operate more efficiently, improve travel times and better match bus service to ridership demand within available budgets.
A summary of planned route changes is posted online: metro.kingcounty.gov/up/scvchange.html. Updated, printed route schedules are available, and electronic schedules will be posted online Friday, Feb. 13. Until then, riders can plan trips online for dates after Saturday, Feb. 14, to preview updated schedule information.
Also, starting Saturday, Feb. 14, Metro is revising its Customer Information office hours for phone inquiries (206-553-3000) and in-person customer service at its offices. Metro offices will open for phone calls from 6 a.m. to 8 p.m. Monday through Friday for trip planning and lost and found items, and for ORCA phone calls and customer comments from 8 a.m. to 5 p.m. weekdays.
The office will closed weekends and major holidays. Customers instead can refer to Metro Online (metro.kingcounty.gov) for trip planning and the voice system at 206-553-3000.
Additionally, Metro’s pass sales and lost and found counter hours at King Street Center (201 S.Jackson St.) will be revised to be open on weekdays from 8:30 a.m. to 4:30 p.m. Found items are kept for 14 days.
The hours at the Customer Stop on the mezzanine level of Westlake Station will be revised to be open from 8:30 a.m. to 4:30 p.m. on the first and last four business days of each month.
Metro bus routes will operate a weekday schedule, except for some University of Washington routes, on Presidents Day (Monday, Feb. 16). Some designated trips will be suspended Feb. 16, while classes at the University of Washington are not in session.