Drivers in Washington should to prepare for an approximately two-week closure of Good To Go!, the state’s tolling system, beginning June 18.
During this time the Good To Go! website and the Good To Go! call center will be offline while a new system is launched for an improved customer experience. Customers will be unable to access their Good To Go! accounts, make a payment or reach customer service.
Drivers who use a toll road during the two-week closure will still be charged a toll.
Customers won’t receive a bill in the mail or a charge to their account until Good To Go! reopens, at which point customers will have at least two extra weeks to pay.
Customers with outstanding tolls or civil penalties should resolve them as soon as possible.
Before the closure, customers with a Good To Go! account should log into their accounts at MyGoodToGo.com to ensure they are up-to-date and record their account numbers in a secure location.
Account numbers will be required to regain access to Good To Go! following the closure if customers forget their username or password. If customers use toll roads often, consider adding funds to cover trips taken while the system is down.
The closure is necessary for WSDOT to transition to a new Good To Go! system. The system offers several new features that customers have requested — more self-service options on the website, ability to receive text alerts, and removing the requirement for an initial $30 pre-payment of tolls.
During the closure, WSDOT and its vendors will migrate data for nearly 2 million customers and ensure the new system is working.
The new system and transition process is compliant with strict security protocols for protecting payment and personal identifiable information.